At MA-Residential, we are committed to delivering a professional, honest, and transparent service. However, we understand that things can occasionally go wrong. If you are dissatisfied with any part of our service, we want to hear from you as soon as possible so we can address the issue promptly and prevent it from happening again.
HOW TO MAKE A COMPLAINT
The quickest and most effective way to raise your concerns is to submit them in writing to:
Matteo Congedo, MA-Residential, 1st floor Romer House, 132 Lewisham High Street, London, SE13 6EE
Email: matteo@ma-residential.com
We will acknowledge your complaint within 3 working days, and a full written response will be provided within 15 working days of receipt.
What If You Are Still Not Satisfied?
If you remain dissatisfied with the outcome and would like a final review before escalating the matter to The Property Ombudsman, you may write to:
Matteo Congedo, MA-Residential, 1st floor Romer House, 132 Lewisham High Street, London, SE13 6EE
Email: matteo@ma-residential.com
Please include a summary of your original complaint and the reasons you feel it remains unresolved.
Referral to The Property Ombudsman
Should you still feel the matter has not been resolved after completing our internal complaints procedure, you have the right to refer your complaint to:
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Email: admin@tpos.co.uk
Tel: 01722 335458
Web: www.tpos.co.uk
Please Note: The Property Ombudsman requires that you first complete our internal complaints procedure and receive a final response before they will consider the case.
