Effective Date: 6 July 2026

MA-Residential (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.

Who We Are

MA-Residential is a trading name of MA-RE GROUP LIMITED.

Registered Office:
1st Floor Romer House
132 Lewisham High Street
London
SE13 6EE

Email: hello@ma-residential.com

Telephone: 020 8264 4464

We are the data controller responsible for the personal information collected through this website.

What Information We Collect

We may collect and process the following information:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Property requirements
  • Details of properties you own, wish to buy or sell
  • Information provided through contact forms
  • Viewing and valuation requests
  • Identification and Anti-Money Laundering documentation where legally required
  • IP address, browser type and website usage information collected through cookies

How We Collect Your Information

We collect information when you:

  • Complete a contact form on our website
  • Request a valuation
  • Register for property alerts
  • Book a viewing
  • Contact us by telephone or email
  • Instruct us to sell your property
  • Purchase a property through us
  • Subscribe to marketing communications
  • Browse our website

How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Arrange property viewings
  • Provide property valuations
  • Market properties on behalf of our clients
  • Send property details that may be of interest
  • Progress property sales
  • Carry out legally required identity and Anti-Money Laundering checks
  • Improve our website and services
  • Meet our legal and regulatory obligations
  • Communicate with you regarding your property search or sale

Lawful Basis for Processing

We process your personal information under one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests, provided these do not override your rights and freedoms

Marketing

If you have opted in, we may contact you with information about properties, market updates or our services.

You may unsubscribe or withdraw your consent at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

We will never sell your personal information to third parties.

Sharing Your Information

Where necessary, we may share your information with:

  • Solicitors and licensed conveyancers
  • Mortgage brokers and lenders (where requested)
  • Surveyors and valuers
  • Anti-Money Laundering verification providers
  • Property portals such as Rightmove and Zoopla
  • IT and website providers
  • Contractors acting on our behalf
  • Government bodies or regulators where required by law

All third parties are required to keep your information secure and process it only for the purposes for which it was shared.

Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use the website.

Cookies may be used to:

  • Remember your preferences
  • Measure website performance
  • Analyse visitor behaviour
  • Improve website functionality

You can manage or withdraw your cookie preferences at any time using the cookie settings on our website.

Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.

Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements.

Where required by Anti-Money Laundering legislation, certain records may be retained for up to five years after the end of our business relationship.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Restrict or object to processing
  • Withdraw consent where processing is based on consent
  • Request transfer of your information to another organisation where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Further information is available from the ICO at www.ico.org.uk.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to read their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

MA-Residential
Email: hello@ma-residential.com
Telephone: 020 8264 4464

Address:
1st Floor Romer House
132 Lewisham High Street
London
SE13 6EE